Frequently Asked Questions

International Moving Frequently Asked Question

1. How can I request a quote? It is as simple as filling out the form on the main page of the website or by contacting us by email, whatsapp or phone call. In these cases, you will have to provide us with an approximate list of the things you want to move and the expected date for your move.
2. What services do the removals include? Our services include: Disassembly and Assembly of furniture, packing with top quality material, furniture storage at Origin and Destination, Elevator Platform at Origin and Destination, Management of parking permits at Origin and Destination, Personalized insurance of goods and Visit/Videocall by a sales representative.
3. How long does it take for my move to arrive at destination? The time not only depends on us, it depends on several factors, the origin, the destination, the transport (air, land or sea), customs, the weather. In addition, it also depends on whether the client requires an exclusive international moving service or a groupage service. As for the transit time, you will always be informed by our sales representative at the time you are giving the information.
4. How can I prepare my belongings before the move? For this, we recommend that you store all the belongings you want to move in double-layer boxes at least and prepared for international moving and do not carry more than 18 – 20kg of weight and what is more fragile that it is well marked and with bubble wrap, professional packing paper. Although the ideal is that the international moving company is the one in charge of doing everything. Anyway, if you require it, we have a professional packing service with people fully specialized in international packing in cardboard, plastic or wooden boxes, personalized and properly fumigated and certified depending on the regulations of each country.
5. What can’t I take with me in my move? In this case, you cannot take dangerous or sharp objects, weapons, chemical or flammable products, alcohol, food, lithium batteries. It should be noted that each country has different regulations, and in this case, we would help you to identify any limitations in your move to avoid possible complications AND / OR problems at destination customs, which is where everything can be difficult if you do not have a certified moving agent at destination.
6. Do you have insurance for my belongings during the move? Yes, in this case we have customized goods insurance. We always recommend the customer to insure their belongings to be at ease during the international move, our company can provide customized insurance for each customer and depending on the amount you want to insure full or partial load.
7. Can I change the date of my move? Yes, as long as you let us know in advance. From the moment you request a change of date, we will work to modify your new date, but we recommend informing us as soon as possible to avoid availability problems and rate changes which must be updated at the time of the change.
8. How do you guarantee the safety of my belongings during the move? In Mudanzas BCN Internacional, we have a specialized staff in the handling of belongings, we also use completely safe vehicles so that your belongings do not receive any damage during the transfer. In addition, we offer merchandise services so that the client has peace of mind at all times. Finally, we would like to emphasize that at Mudanzas BCN Internacional, our priority is that all your belongings arrive in perfect condition at their destination, and to achieve this we use specialized techniques.